Refund policy
Return & Refund Policy
Return Window We accept returns within 30 days of the delivery date. As required by EU law, you also have the right to withdraw from your purchase within 14 days without giving any reason.
Conditions To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached. Items that show signs of wear or have had their tags removed cannot be returned. You’ll also need the receipt or proof of purchase.
How to Initiate a Return To start a return, please contact us for any return question at info@studiopalmier.com with your order number and reason for return. We will provide you with return instructions.
Return Shipping Studio Palmier covers the cost of return shipping. We will provide a prepaid return label as well as instructions on how and where to send your package, once your return request has been approved.
Items sent back to us without first requesting a return will not be accepted.
Refunds Once we receive and inspect your return, we will notify you by email. If approved, you can choose between:
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A full refund to your original payment method (processed within 5–10 business days), Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@studiopalmier.com. - Store credit valid for future purchases at studiopalmier.com.
Exchanges We offer exchanges for a different size or item. Please mention your preferred exchange in your return request email and we will do our best to accommodate you.
Non-Returnable Items Final sale items and gift cards cannot be returned or exchanged.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.